Privacy Policy

Effective Date: 6/7/2025
PRIVACY POLICY

 1. INTRODUCTION

This document sets out the privacy policy of Coin By Coin Ltd ABN 72 689 626 097 (referred to in
this privacy policy as ‘we’, ‘us’, or ‘our’).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we
store, maintain, use and disclose personal information.

We are committed to handling personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
and to preventing serious invasions of privacy, and ensuring the protection of your
personal information.
By providing personal information to us, you consent to our storage, maintenance, use and
disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website
and we encourage you to check our website regularly to ensure that you are aware of our most
current privacy policy.

 2. TYPES OF PERSONAL INFORMATION WE COLLECT

The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) social media information;
(e) telephone number and other contact details;
(f) age;
(g) date of birth;
(h) credit card or other payment information;
(i) information about your business or personal circumstances;
(j) information in connection with client surveys, questionnaires and promotions;
(k) your device identity and type, I.P. address, geo–location information, page view statistics,
advertising data and standard web log information;
(l) information about third parties; and
(m) any other information provided by you to us via our website or our online presence, or
otherwise required by us or provided by you.

 3. PERSONAL INFORMATION OF MINORS

If we collect personal information from individuals under the age of 18, this will relate only to applications for financial support provided by Coin by Coin. We will assess their capacity to consent on a case-by-case basis in accordance with the Australian Privacy Principles (APP) Guidelines.

As a general principle, an individual under the age of 18 may have the capacity to consent if they demonstrate sufficient maturity to understand the nature and consequences of what is being proposed. Where it is determined that the individual does not have such capacity, we will seek verifiable consent from a parent or guardian.

If it is not practicable to assess capacity individually, we will generally assume that individuals aged 15 and above have the capacity to provide consent, unless there are reasonable grounds to believe otherwise. Parents or guardians may contact us using the details provided in our Privacy Policy to review, manage, or request deletion of their child’s personal information.

Important: Individuals under 18 are not permitted to purchase memberships, participate in raffles, or enter prize draws conducted by Coin by Coin.

 4. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information either directly from you, or from third parties, including where
you:
(a) contact us through our website;

(b) receive goods or services from us;

(c) submit any of our online sign up forms;

(d) communicate with us via email, telephone, SMS, social applications (such as LinkedIn or
Facebook) or otherwise;

(e) interact with our website, social applications, services, content and advertising; and

(f) invest in our business or enquire as to a potential purchase in our business.

We may also collect personal information from you when you use or access our website or our
social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar
tracking technologies that allow us to track and analyse your website usage. Cookies are small files
that store information on your computer, mobile phone or other device and enable and allow the
creator of the cookie to identify when you visit different websites. If you do not wish information to
be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third party
websites or apps. To find out more see How Google uses data when you use our partners’ sites or
apps.

 5. USE OF YOUR PERSONAL INFORMATION

We collect and use personal information for the following purposes:

(a) to provide goods, services or information to you;

(b) for record keeping and administrative purposes;

(c) to provide information about you to our contractors, employees, consultants, agents or
other third parties for the purpose of providing goods or services to you;

(d) to improve and optimise our service offering and customer experience;

(e) to comply with our legal obligations, resolve disputes or enforce our agreements with third
parties;

(f) to send you marketing and promotional messages and other information that may be of
interest to you and for the purpose of direct marketing (in accordance with the Spam Act).
In this regard, we may use email, SMS, social media or mail to send you direct marketing
communications. You can opt out of receiving marketing materials from us by using the
opt–out facility provided (e.g. an unsubscribe link);

(g) to send you administrative messages, reminders, notices, updates, security alerts, and
other information requested by you; and

(h) to consider an application of employment from you.

We may disclose your personal information to cloud–providers, contractors and other third parties
located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any
overseas recipient has similar legal safeguards and deals with such personal information in a
manner consistent with how we deal with it.

 6. AUTOMATED DECISION–MAKING

We may use automated systems to make decisions that significantly affect you. These processes
involve the use of personal information to evaluate certain aspects about you. You may request
human review of any automated decision by contacting us using the details below.

7. SECURITY

We take reasonable steps to ensure your personal information is secure and protected from
misuse or unauthorised access, including: 

(i) SSL encryption on our website

(ii) Password-protected systems and accounts

(iii) Restricted access to member data for authorised personnel only

(iv) Regular updates to WordPress, WooCommerce, and security plugins

. Our information technology systems are password protected, and
we use a range of administrative and technical measures to protect these systems. However, we
cannot guarantee the security of your personal information. 

 8. LINKS

Our website may contain links to other websites. Those links are provided for convenience and
may not remain current or be maintained. We are not responsible for the privacy practices of those
linked websites and we suggest you review the privacy policies of those websites before using
them.

 9. REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us
using the contact details set out below including your name and contact details. We may need to
verify your identity before providing you with your personal information. In some cases, we may be
unable to provide you with access to all your personal information and where this occurs, we will
explain why. We will deal with all requests for access to personal information within a reasonable
timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using
the contact details set out below and we will take reasonable steps to ensure that it is corrected.

 10. COMPLAINTS

If you wish to complain about how we handle your personal information or believe your privacy has
been seriously invaded, please contact us using the details provided below with your name and
contact details. We will investigate your complaint promptly and respond within a reasonable
timeframe.

 11. CONTACT US

For further information about our privacy policy or practices, or to access or correct your personal
information, or make a complaint, please contact us using the details set out below:

Email:enquiries@coinbycoin.org.au 

or at PO Box 276, Jimboomba, QLD, 4280

Our privacy policy was last updated on 22 September 2025.